Question 1

How long does delivery take

Accepted Answer

Orders are packed in 1 to 2 business days and carriers take a further 3 to 7 business days. Orders placed before 1:00pm MST on a business day start their handling window the same day.

Question 2

What does shipping cost

Accepted Answer

Standard shipping is free on every order inside the United States, with no minimum. There is no handling fee, no oversize surcharge on the travel cover, and no fee added at checkout.

Question 3

Do you ship outside the United States

Accepted Answer

Not at the moment. Checkout accepts United States addresses only, including DC. We do not ship to PO boxes for the bag or the travel cover because both need a signature scan at the door.

Question 4

How do I track my order

Accepted Answer

Open Track your order, enter the number that starts with pi_ from your confirmation email, and the email used at checkout. Carrier tracking is emailed as soon as the shipping label scans. If you cannot find that email, write to contact@loftstead.com from the address used at checkout.

Question 5

Can I cancel after ordering

Accepted Answer

Yes, until the order enters fulfilment, which is usually 1 to 2 business days after it is placed. Use the Order cancellation page, or email contact@loftstead.com with your order number. A person confirms within one business day. If the parcel already shipped you can refuse delivery or return it under the 30 day policy at no cost.

Question 6

Can I change the shipping address after ordering

Accepted Answer

Email contact@loftstead.com with the order number as soon as possible. Addresses can be changed while the order is still in handling. Once a label is printed the address is fixed by the carrier.

Question 7

What is the return window

Accepted Answer

30 days from delivery for any reason, on unused items in the original packaging. No restocking fee and no return shipping fee. Refunds go back to the original payment method within five business days of the return arriving.

Question 8

Does a used club still qualify

Accepted Answer

A putter that has been rolled on a practice green is still returnable inside the window. A putter that has been played on a course, scratched or regripped is not, because it can no longer be sold as new.

Question 9

What if something arrives damaged

Accepted Answer

Photograph the damage and the outer box, then email contact@loftstead.com within seven days of delivery. Replacements ship the same day we see the photographs, before the damaged item comes back.

Question 10

Is the rangefinder legal for tournament play

Accepted Answer

Yes, with slope switched off. The slope switch sits on the outside of the housing so an official can confirm its position without handling the unit. Rules committees generally require exactly that.

Question 11

What putter lengths do you offer

Accepted Answer

The standard build is 34 inches with a 70 degree lie and 3 degrees of loft. A 35 inch build is available at the same head weight. Tell us which you want in the order notes during checkout, or email us right after ordering.

Question 12

Will the travel cover fit my cart bag

Accepted Answer

It fits stand and cart bags with a top up to 10 inches across. The internal top guard sits above the club heads, so a driver at 46 inches still clears the zipper line.

Question 13

What does the warranty cover

Accepted Answer

Two year limited warranty against manufacturing defects, counted from the delivery date. It covers seams, zippers, leg mechanisms, wheel mounts and optics that fail in normal use. It does not cover damage from impact, airline handling beyond the shell, or normal wear on grips and pads.

Question 14

Which payment methods do you accept

Accepted Answer

Checkout accepts major credit and debit cards plus Apple Pay and Google Pay where your device supports them. Payment is processed securely by Stripe on our site. Card details never touch our servers.

Question 15

Do you store my card details

Accepted Answer

No. We never see a full card number. Stripe handles the payment and returns only a session reference, which is what the order number is.

Question 16

Why is the list price crossed out

Accepted Answer

When an item is discounted we show the exact amount charged next to the original list price with a plain strikethrough, so the difference is visible without a badge doing the arithmetic for you. The crossed out figure is a price the item genuinely sold at.

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