Shipping policy

Where we ship

We ship to all 50 states and the District of Columbia. We do not currently ship internationally, to APO and FPO addresses, or to US territories. Checkout only accepts addresses in these regions, so an order cannot be placed and then cancelled for this reason.

The Sunday Stand Bag and the Armored Travel Cover are not sent to PO boxes because both require a door scan on delivery. Smaller items, the rangefinder and the putter, can go to a PO box.

Handling time

Orders are picked, checked and packed in 1 to 2 business days. Orders placed before 1:00pm MST on a business day begin that window the same day. Orders placed on a weekend or a public holiday begin on the next business day.

Each unit is inspected before it goes into the box. If an item fails inspection and no replacement is on the shelf, we email you the same day with a revised date or a full refund, your choice.

Transit time

Carriers take 3 to 7 business days from the point the label scans. Parcels leave from Scottsdale, AZ, so West Coast addresses generally land at the short end of that window and East Coast addresses at the long end.

The combined estimate shown on a product page and at checkout adds handling and transit together. Weather events, carrier backlogs and incorrect addresses are outside our control and can extend it.

Tracking

A tracking number is emailed as soon as the label scans with the carrier. If you cannot find that email, write to orders@loftstead.com from the address used at checkout and we will send the tracking details.

Address accuracy

The address you enter at checkout is the address passed to the carrier. Check the unit or suite number before you pay. While an order is still in handling we can change the address, so email orders@loftstead.com with the order number. Once a label is printed the carrier controls the address.

Parcels returned to us as undeliverable are refunded in full, including any cost we absorbed on the outbound leg, as soon as they arrive back.

Lost or damaged in transit

If tracking has not moved for five business days, contact us and we will open a carrier trace. If the parcel is confirmed lost we ship a replacement immediately at no cost, or refund in full if you prefer.

If the box arrives damaged, photograph the outer carton and the item before unpacking further and email the photographs within seven days of delivery. Replacements ship the same day we see them, before the damaged item comes back to us.

Taxes and duties

Prices are shown in USD. Any sales tax that applies to your state is calculated and shown on the Stripe payment page before you confirm. There are no import duties because all orders ship domestically.

Questions

Write to support@loftstead.com or call +1 (480) 555-0147 during Monday to Friday, 9:00am to 5:00pm MST. We reply within one business day.